Privacy Policy

Your Privacy Rights

This policy explains what information we collect, how we use it, and your rights under the Privacy Act 1988.

1. Who we are

Pannonia Painting Service Pty Ltd (ABN 98 699 811 964) operates from Perth, Western Australia (postcode 6164). For any privacy-related question, contact us at [email protected].

2. Information we collect

We may collect the following personal information:

• Contact details you provide (name, phone number, email address, postal address);
• Property address and access instructions needed to deliver painting services;
• Photographs of the work area before and after service (only when required for quality assurance or client approval);
• Financial information (e.g., card or bank details) processed solely by our third-party payment providers;
• Technical information automatically collected via cookies (see section 5).

3. How we use your information

Your personal information is used to:

• Provide and quote for our painting services;
• Communicate with you about your project, scheduling, and follow-up;
• Process payments and issue receipts or tax invoices;
• Comply with our legal and professional obligations;
• Improve our website and customer experience.

We will not sell, trade, or rent your personal information to third parties for their marketing purposes.

4. Disclosure of information

We may share your personal information only with:

• Trusted contractors and suppliers who assist us in delivering services (they are bound by confidentiality);
• Payment processors and software providers who help us operate our business;
• Authorities or regulators when required by law.

All third parties are contractually required to protect your privacy and may only use your information for the purposes we specify.

5. Cookies and tracking

Our website uses essential cookies to remember your preferences and improve site performance. These cookies do not identify you personally and are not used for behavioural advertising. You may disable cookies through your browser settings, though this may affect site functionality.

6. Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Data is stored securely and retained only as long as necessary to fulfil the purposes described in this policy or as required by law.

7. Your rights under the APPs

You have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Privacy Act.

To exercise these rights, please contact us at [email protected]. We will respond within a reasonable time.

8. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [email protected].

Effective date: 30 July 2026